Your SFRA storefront, built by agents
Our main offer. You keep your platform; build and run costs go down, with proof at every delivery.
Offers
Fixed-price Salesforce projects, up to a verified deliverable.
From build to run, on one cloud or on several at once: B2C and B2B Commerce Cloud, Agentforce, Service Cloud, Sales Cloud, Data 360 and Apex.
B2C and B2B Commerce Cloud
Keep your platform. Develop it further.
Cartridges rewritten and acceptance-tested
Equivalent in behaviour, not in code: the existing integration points are kept, so the replacement is painless. If a module’s source code is missing, we rebuild it from what runs.
Pages and components on your design system
Your mock-up, your pages and your components implemented on your design system, pixel-perfect, code and tests included. Existing pages that drift from it are brought back into line, page by page.
Audit and documentation of an existing site
Audit, specifications reconstructed from the existing site, technical documentation, tagging, SEO, design system, performance.
Move to Storefront Next, page by page
No big bang: the presentation layer moves, the checkout stays where your third-party cartridges live, and they migrate later. A measurement on your storefront, with a price, decides it.
B2B Commerce Cloud
The same method and the same proof at every delivery, on your B2B storefront.
Accessibility: audit, then compliance
Your existing pages audited against WCAG, then brought into compliance quickly, page by page, to meet the ADA, the European Accessibility Act and France’s RGAA. New components are compliant from the start.
Third-party integrations
Payment, PIM, OMS, customer reviews, search, e-mailing: your third-party connectors and cartridges plugged in, upgraded and acceptance-tested, with no regression on the checkout.
Do you need to move to Storefront Next to get AI? No. Many clients hear “Next” as “the platform that brings AI and lowers costs”.
The AI is not in the target platform, it is in the method: our agents already build, test and document on your SFRA, as it is, with no migration.
A move to Storefront Next is still a good decision when it rests on facts measured on your storefront: performance that has hit its ceiling, features on your roadmap that only Next provides, hosting on Managed Runtime. We measure it with you and we price it; if the measurements do not justify it, we tell you.
Agentforce
Agents in front of your customers, and beside your teams.
An agent in front of your customers, in the storefront or in customer service
It answers from your catalogue or your tickets, then hands over to your teams: request created, call-back scheduled.
Written scenarios, not an agent running loose
For sensitive journeys, the flow is written in Agent Script: steps, conditions, allowed actions. The model understands the request, the script sets what the agent may do, and every action is logged.
An agent that acts in your other applications
Booking an appointment, requesting an invoice, updating a case: the agent triggers the action through your systems’ APIs, leaves the trace in Salesforce and transfers to an advisor as soon as the request falls outside its scope.
Lead qualification and follow-up
The agent picks up your inbound or dormant leads, asks the qualifying questions, creates the opportunity and hands it to the right salesperson. It steps aside as soon as the prospect asks for a human.
An assistant for your sales reps and advisors
Inside Salesforce, it summarises an account, a case or an exchange, prepares a meeting and suggests the next action, with the permissions of whoever is asking. It changes nothing without approval.
A gradual, measured rollout
A small group first, with a dashboard: conversations resolved, abandoned, transferred. The transfer rules are set beforehand, and the rollout is decided on the numbers.
Service Cloud
Every request handled, with a deadline to meet.
Tickets reviewed, qualified, answered and closed
Your emails and forms become tickets, routed with a deadline to meet. A knowledge base for the recurring questions. The changes the tickets reveal become work items for our agents.
The phone inside the console
Your telephony plugged into Salesforce: the call brings up the customer’s record and history, attaches to the open case, and the advisor re-types nothing.
Chat, WhatsApp and social media in the same queue
Messages land in the advisors’ queue with the same routing as emails, and every conversation stays attached to the customer’s case.
Bring over the history from your current tool
Cases, contacts, attachments and articles migrated from your ticketing tool, with their original dates. Deadline rules are rebuilt in Salesforce and acceptance-tested before the switch.
Your service-level commitments monitored
Entitlements, milestones and alerts before the deadline, set up according to your contracts. Dashboards track queues, breaches and the load on each team.
An Agentforce agent beside the advisors
It qualifies, summarises and routes every request before an advisor picks it up, and answers the recurring questions on its own from your knowledge base. The advisor stays in charge of everything else.
Sales Cloud
From lead to closed deal, with nothing re-typed.
A clean pipeline, reliable forecasts
Your leads deduplicated and assigned to the right salesperson, a pipeline with stages defined with your managers, forecasts and dashboards built on shared definitions.
Your data brought over from your previous CRM
Accounts, contacts, deals and history migrated from your CRM or your spreadsheets, deduplicated, then acceptance-tested with your teams before the switch.
From quote to contract, with nothing re-typed
Your quotes produced in Salesforce with your products, prices and discounts, approved according to your rules. No more Excel files and back-and-forth emails.
ERP orders, invoices and balances on the account record
Your sales reps see your ERP’s orders, invoices, stock and outstanding balances from Salesforce. Scheduled or on-demand synchronisation, and a starting scope limited to what they need.
One shared core model, variants per entity or country
The same process and data foundation for all your teams, with the local adaptations: language, currency, discount rules. Rolled out in waves from a pilot entity, with structured change management.
The CRM in the field
Visit prepared, report typed or dictated on the spot, deal updated from the phone. The journey is tested with your sales reps before rollout.
Data 360
One customer, recognised everywhere.
The same customer recognised across the storefront, customer service and sales
Despite duplicate records. Segments computed on purchases and engagement, activated where they are useful. Clean data for your Agentforce agents.
Matching rules agreed with you
Email, phone, customer ID, household: the rules are defined with your teams, then tested on your real data before they are applied. Every rule is documented and reversible.
Quality before volume
Before connecting everything, we deduplicate and harmonise the fields that matter, and keep only the signals your use cases need. Less data processed, fewer credits consumed.
Plugged into your data warehouse, with no copy
Data 360 reads your tables in your warehouse without duplicating them. The data stays with you, queried where it lives, with the existing access rights.
Consent follows the customer
The consents collected are attached to the unified profile and applied at every activation: a customer who opts out appears in no segment, and the trace can be checked.
A customer view for service and sales
Before answering or visiting, the advisor or the sales rep sees the unified history, the open requests and the customer’s purchases. The first use case ships with a few sources, then we extend.
Apex
Your business rules as code, proven and documented.
Proven Apex code
Calculation rules, bulk processing, integrations with your ERP, your PIM or your logistics, screen components. Deployed, tested, documented.
API integrations with your ERP, your PIM and your logistics
API calls in both directions, error handling and recovery after an incident. Every flow is tested with realistic volumes, then documented for your team.
Bulk processing within the platform limits
Batch and asynchronous jobs written with Salesforce’s execution limits in mind, tested on large volumes, with their resource consumption measured.
Your legacy automations migrated to Flow
Inventory of your Workflow Rules and Process Builder processes, grouping into coherent flows, run in parallel with the old rules until equivalence is confirmed, then deactivation, with a written record.
A controlled deployment pipeline
Apex tests on every change, validation before production, rollback planned. The results are visible to your teams, and your integrator takes over the pipeline as it is.
Audit of your org and a plan to set it straight
Apex code, flows, objects and fields, test coverage, API versions, security: a prioritised review of your org, and a priced plan to set it straight, which your teams or your integrator take over.
From build to run
Five steps, two on your side.
- UPSTREAM, ON YOUR SIDE
Workshops and design
Workshops, design and the specifications are led by you, with your consultants or your advisory firm, and with us if you wish: our specialists review and challenge the need, whatever its stage of maturity.
- STEP 1
Analyse and estimate
The specifications, three lines or a hundred pages, are estimated by the factory under the direction of our specialists: effort, timelines, and a mock-up from the pre-sales stage.
- STEP 2
Build and verify
Our agents code and document. Other agents run the tests that prove the code. Nothing is called done until it has run, and nothing is delivered until a Salesforce expert has reviewed and signed it off.
- STEP 3
Deliver and maintain
We deploy the Salesforce work to production, with your approval. Code, tests, documentation and intellectual property are yours, in your own environments. Operations follow, with your application maintenance (AMS) teams, in-house or external, or with us.
- DOWNSTREAM, ON YOUR SIDE
The rest of your IT
The ERP, the middleware and your other applications stay with you, your consultants or your IT / AMS partner. We are accountable for the Salesforce side of the integrations.
The model
One fixed price, one outcome, code that belongs to you.
You buy a verified deliverable, at a fixed price set in the contract, with a warranty period. Four stages, in this order:
- A first review, free. Short, it changes nothing: your Salesforce, your goals, and what you need to decide.
- A demonstration on L’Atelier, our demonstration storefront, and in our lab org, and a mock-up of your own need, before you sign.
- A fixed price, for a scope we define together. It includes the detailed analysis.
- A warranty period after go-live: a defect in the deliverable, we fix it at no charge. Its length is set in the contract.
With the Salesforce ecosystem
Integrators, Salesforce teams: reinforcement for your projects.
You are a client’s integrator, or their contact at Salesforce, and that client wants to take their platform further, on one cloud or several. Bring us in.
We deliver the project, or the agreed subset, and hand over the code, the tests and the documentation. The client keeps its relationship with each of you.
Salesforce specialists, we work with the vendor’s official tools, including its agentic development tools: they equip a developer, we deliver a project. Complementary, not competing.
You are the client’s integrator
You keep the maintenance. We deliver the project, fast, as a standard Salesforce project; it then joins your AMS, and you maintain it like any standard Salesforce project, documented, with its tests. We work with you, not instead of you.
For existing SFRA sites
Audits, documentation and roadmaps that make no changes to the site: projects that can start even during the year-end code freeze.
For Storefront Next
A page-by-page migration, no big bang, third-party cartridges kept and then ported. The decision is based on measurements from your site.
For the platform
Agentforce, Service Cloud, Sales Cloud, Data 360 and Apex, with the storefront or without it, with the same proof at every delivery.
The first step is free.
IA-Pros · Human commitment, industrial method, agentic speed.